The State of Customer Loyalty

A joint study of approximately 900 small business owners presents an interesting insight into what small businesses are doing in the world of customer loyalty.

The Coffee and Wine School of Innovation

Here's one for debate around a cup of coffee or a glass of wine. Most innovation occurs when creative people are relaxed and thinking about other things.

Turning Adversity into Opportunity

In times of uncertainty, it's important to find ways to strengthen employee engagement. Leaders may set the direction, but it is the people throughout the organization who make things happen.

How Can Your Startup Use the "Bakery Model"?

We've all been there. You start talking about creating your own business and the ideas start flying. The problem with that is moving forward and getting those ideas to become something a bit more substantial.


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